* WHERE IS MY REGISTRATION NUMBER?

All electronic versions
Your serial/registration number is sent in your confirmation email and is located below the download link.

All physical versions
Your serial/registration number is located on the back of the white application CD sleeve/envelope.

NOTE: Registration numbers may also be labeled as key codes, activation codes, or licensing keys.

StuffIt Deluxe Windows
Begins with WSD followed by a 4th letter

StuffIt Deluxe MAC
Begins with DLX followed by a 4th letter

StuffIt Standard Windows
Begins with WSDE, or SFW followed by a 4th letter

StuffIt Standard MAC
Begins with LTEA, DRPM or DRPK

Spring Cleaning MAC
Begins with SCL followed by a 4th letter

Spring Cleaning Windows
Begins with EUIB

Internet Cleanup MAC
Begins with ICL followed by a 4th letter

Internet Cleanup Windows
Begins with ICPT, INCB, INCC or INCT

Anonymizer Anonymous Surfing
A series of 24 characters (Lower case letters combined with numbers)

Morpheus Photo Morpher & Photo Animation Suite
A series of 16 characters. (Capital letters combined with numbers)

If you cannot locate your serial number please contact us for assistance.

* WHAT DO I DO IF MY REGISTRATION CARD IS MISSING?

We had a short 2 week period where Registration Cards were mistakenly left out of the production of our software boxes. You can download and print a copy of the card from the PDF below:

REGISTRATION CARD (.pdf)

* HOW DO I CANCEL A FREE TRIAL PRODUCT?

If you are using a Free Trial, and you wish to cancel before the trial period ends to avoid the charges, please call our Customer Service Department at 1-888-245-1723 and provide them with your order number found in your confirmation email.

If you have already been charged for a Trial Product and wish to receive a refund within 30 days of purchase, please look up your order at https://www.findmyorder.com/, click Request Return, and follow the instructions to receive your credit.

* WHAT IS EXTENDED DOWNLOAD SERVICE?

Download protection entitles you to a new download link should you need to install the software on your computer again within the next two years.

* HOW DO I REQUEST A REFUND?

To request a refund you must visit:
Refund Request Page

You will need your order number and password.

If you do not have your order number, please visit:
https://www.findmyorder.com/
and use your email address and the last 5 digits of your credit card to look it up.

* WHAT'S THE BEST WAY TO GET TECHNICAL HELP?

To search for technical help in our extensive online knowledge base visit: http://support.smithmicro.com/

Or send an email message to our support team:
techsupport @ smithmicro.com
be sure to include the name of the product, your operating system and a clear description of the problem.

If you need extensive help or would prefer to speak to someone directly, you may call 949-362-5812, choose option # 4 from the menu to get to a technician.