 Technical Support
Online Knowledge Base & Contact Manager:
Find answers to the most common inquiries, or contact a technician directly.
(Support for discontinued or older versions of current products is limited to the information provided on our website.)
Updates - check for the most current versions and bug fixes.
Tutorials - learn some basics about our Graphics products by looking through the tutorial area. Poser, Anime Studio, Manga Studio, Vue and Shade.
Installation Assistance:
Difficulties installing software are normally the result of other applications running that can corrupt the installation process. If you require additional assistance installing your Smith Micro product, we can help.
- Phone: (949) 362-8461
- Email: techsupport@smithmicro.com
Hours of Operation:
7AM to 5:00PM Pacific Time Monday through Friday, except for Thursday when we open at 7AM and close at 3:00PM.
Software Developer Support:
for Software Developers with technical questions about using the StuffIt Technology or building installers with InstallerMaker.
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Most Common Customer Questions
Where is my serial number?
What if my registration card is missing?
How do I cancel a trial order?
What is Extended Download Service?
How do I request a refund?
How do I get status, or help with my rebate?
How do I submit 2 rebates when it asks for original receipts, but separate envelopes?
Register Online or Unlock a Trial
Register your software with Smith Micro to qualify for technical support, free updates, and upgrade discounts.
Rebate Information and Tracking
To track the status of your rebate online, or to find frequently asked questions please visit our rebate area in our online store - Rebate Tracking and Information.
Customer Service
Smith Micro Customer Service: (Order ID's begin with 200XXX_XXX)
Get pre-sales questions answered, place orders, ask about shipping, serial numbers, rebates, etc. (Please Note: This is not our technical staff. See Technical Support Contact Info on the left.)
- Phone: 831-768-3615
- Email: cs@smithmicro.com
- Fax: 831-761-6206 (send ATTN: Customer Service)
- Address:
Smith Micro Software
185 Westridge Drive
Watsonville, CA 95076
Hours of Operation:
Mon,Wed,Thurs,Fri - 8am to 5pm (Pacific time) and Tues - 8am to 3:00pm.
Digital River Customer Service: (Order ID's that do not begin with 200)
Our main online store is operated by Digital River. For inquiries regarding online orders, get status, serial numbers, request refunds, etc. Please first check your online order confirmation email - or for further questions visit our online store customer service area.
Old e-frontier.com Store Customer Service:
You can still access your order history, downloads, and shop for graphics products from Content Paradise. Please visit ContentParadise.com to log into your store account.
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